Privacy Policy for The Urban Haven

At The Urban Haven (https://theurbanhaven.com/), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and interact with our services. By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, billing address, shipping address.
• Payment Information: Credit card information and other payment details when making a purchase.
• Usage Data: Information about how you use our website, including browsing history, search queries, and interactions with our services.
• Cookies: We use cookies to enhance your browsing experience. These cookies collect information about your preferences and how you interact with our site.

How We Use Your Information

We may use your information for the following purposes:

• To process transactions and deliver products or services you request.
• To improve the user experience on our website and personalize content.
• To communicate with you regarding orders, updates, promotions, and customer service inquiries.
• To ensure the security of our website and protect against fraudulent activities.
• To comply with legal obligations.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Afterward, your information will be securely deleted or anonymized.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist with business operations (e.g., payment processing, shipping services) and who are bound by confidentiality agreements.

We may also disclose your personal data if required by law or to protect our rights, safety, or property, or that of others.

Your Rights

You have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.
• Correction: You may request correction of any inaccurate or incomplete data.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions.
• Opt-out: You can opt-out of receiving marketing communications at any time.

Security

We take the security of your personal information seriously and employ a variety of security measures to protect your data. These include encryption and secure servers, but please note that no method of online transmission or electronic storage is 100% secure.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and provide personalized content. You can control cookie settings through your browser’s preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

The Urban Haven
1836 W 25th St. 2a
Cleveland, Ohio
Email: info@theurbanhaven.com
Phone: 216-200-5582